Contact & seller details
For a bike question, start with Ask us. For an order, repair or return, use the service request form.
Order, delivery and repair requests
Use Service & returns and include your order number and purchase email. Choose the request type and describe what you need. The form records a request for review; it does not automatically book a courier, approve a return or send a refund.
Questions before buying
Ask us can help explain product information, delivery and store policies when connected. It is an automated chat and cannot see your private order or guarantee an appointment. The 24/7 label refers to access to the chat, not a promise of round-the-clock human or repair service.
Temporary details in this preview
The fields below are placeholders for the legal seller and business address. They are not a registered company identity or a returns destination. Do not send mail, a bike or a battery to a placeholder address.
Seller details
- Legal seller
- Novelyn Robinson
- Business address
- 4281 Concord Rd, Aston, PA 19014
- Support email
- info@ebike-outway.com
- Support phone
- +1 484-482-9519