Payment confirmed
Your delivery window starts.
DELIVERY, INCLUDED
A clear route to your door.
Your bike ships from China. Standard delivery is included in the price, with address eligibility confirmed before you pay.
Estimated arrival for eligible US addresses. Taxes and import-charge responsibility are shown before payment.
7–14calendar days from payment
Prepared & dispatched
Carrier tracking follows dispatch.
Delivered to your address
Estimated within 7–14 calendar days of payment.
Delivery, clearly explained.
From China to your door. Delivery is included in the bike price, with an estimated arrival 7–14 calendar days after payment for eligible US addresses.
Draft store policies. Seller details and service coverage are being finalized. Live orders are not open.
The terms on this page apply to e-bikes and the batteries supplied with them. Terms for separately purchased batteries, chargers, accessories and camping gear will be confirmed before purchase.
When your delivery window starts
The 7–14 calendar-day estimate starts when payment is successfully completed. Weekends count. This is the total estimated delivery window, including order preparation and transit; it is not an extra 7–14 days after dispatch. A preview order has no payment date and does not start a shipment.
What is included
Standard delivery is included in the displayed bike price. There is no separate standard shipping charge. Any applicable sales tax and import-charge responsibility must be disclosed in your final total before payment; we do not promise that taxes or duties are included where this has not been confirmed.
Check your destination
Delivery eligibility depends on your complete US address and ZIP code. Alaska, Hawaii, territories, remote addresses, PO boxes and military addresses require an individual check. We confirm address eligibility before accepting a live order. A state name alone is not confirmation that a carrier can serve your address.
Follow your shipment
After dispatch, support can provide the carrier and tracking details. Tracking may take time to show its first scan. The shopping chat explains our delivery policy; it does not have access to a live carrier feed or your private order records.
If a shipment is delayed
If we cannot ship within the period promised for your order, we will notify you, give the revised timing and explain your options to agree to the delay or cancel for a prompt refund. An arrival estimate is not a guaranteed appointment. If your parcel has not arrived by the end of its estimated window, submit a delivery request so we can investigate.
Damage, loss or a wrong item
Check the bike and packaging on arrival. If safe, keep photos and the packaging and contact us with your order number. We will investigate with the carrier and arrange the appropriate resolution. Reporting promptly helps us handle the claim; it does not remove any rights you have under applicable law.
Address corrections
Please check your address before ordering. Tell us about an error as soon as possible; changes may no longer be possible once a shipment is in transit. We will explain any available rerouting option and its actual charge before asking you to agree.