Terms of sale
The terms below explain ordering, pricing, delivery and support for purchases from OUTWAY.
Draft store policies. Seller details and service coverage are being finalized. Live orders are not open.
The seller and current store status
OUTWAY is the storefront brand. The legal seller and business contact details are marked as pending on Contact & seller details. This is currently a private store preview: preview orders do not charge a payment method or arrange shipment. Live purchasing remains unavailable until seller details, applicable policies and purchase conditions are complete.
Choosing your bike
Check the exact model, selected configuration, colour, dimensions and included accessories before ordering. Specifications apply to that configuration. Manufacturer range figures are estimates under stated conditions, not a promise of the distance every rider will travel. Missing or unverified information is identified on the product page.
Prices and comparisons
Prices are displayed in US dollars. Standard delivery from China is included. Applicable taxes and any import-charge responsibility must be shown before payment. A quoted manufacturer or other retailer price is a comparison from the named source and date, not a claim that OUTWAY previously sold the bike at that price. Proposed preview prices and bulk supplier quotes are identified as such.
Payment and order confirmation
For live orders, the final amount and purchase terms are shown before payment. Payment is handled by the configured payment provider. An order record or a return from the payment page alone does not prove that payment succeeded; the order status must confirm it. We do not ask you to provide card numbers or passwords in chat or a service request.
Delivery
Eligible US orders have an estimated delivery window of 7–14 calendar days from successful payment. Delivery originates in China. We confirm your address, total charges and any exception before taking payment. Read Delivery for tracking, delay and damage procedures.
Cancellations, returns and warranty
The Returns & refunds policy describes the 14-day change-of-mind request window from delivery, eligibility and return transport charges. The bicycle and battery each have a two-year limited seller warranty from delivery; defect claims are separate from change-of-mind returns. Read the limited warranty before buying. Submit requests through Service & returns; an acknowledgement does not approve a refund or book a repair visit or courier collection.
Product use
Follow the instructions supplied with the bike and battery and arrange appropriate assembly checks before riding. Road and trail access can depend on the configuration and local rules. We do not label every model as legal for every US road or state; check the rules that apply to where and how you will ride.
Account and site use
You can use guest checkout where offered. If you create an account, keep your sign-in details secure and provide accurate information. Do not use the site to access another person’s records, submit abusive requests or interfere with the service. We may restrict misuse while preserving your purchase and consumer rights.
Errors, changes and disputes
If a material product or price error is discovered, we will explain it and seek your agreement before changing an accepted order; if we cannot fulfil it, we will arrange the appropriate refund. Future policy changes do not silently reduce rights attached to an existing order. Contact the seller to seek a resolution. These terms do not impose arbitration or waive rights provided by applicable law.