Limited warranty & care
Two years of seller warranty for your bike and battery, starting on delivery. Submit a service request if a defect appears during normal use.
Draft store policies. Seller details and service coverage are being finalized. Live orders are not open.
The terms on this page apply to e-bikes and the batteries supplied with them. Terms for separately purchased batteries, chargers, accessories and camping gear will be confirmed before purchase.
Who provides the warranty
This limited warranty is provided by the legal seller identified in Contact & seller details for bikes bought directly from OUTWAY. It is a seller warranty. Manufacturer coverage applies only where the relevant manufacturer confirms that your exact purchase qualifies.
Two years from delivery
The original purchaser receives 24 months of limited warranty for the bicycle and 24 months for its battery, counted from the date the bike is delivered. Keep the order confirmation and delivery record. The unused-bike return window is separate and does not shorten this warranty.
Manufacturing defects
The warranty covers defects in materials or workmanship arising during normal use as described in the bike instructions. This includes a defective battery; normal gradual battery-capacity reduction through use and age is separate from a manufacturing defect. We will assess the reported issue and explain the applicable repair, replacement or other remedy in writing.
Wear, maintenance and damage
Routine maintenance and ordinary wear are generally separate from a manufacturing defect. Damage caused by an accident, misuse or an incompatible modification is assessed according to its cause. Using an independent repairer or a third-party part does not automatically remove all warranty rights; a claim is assessed for the affected issue.
Request warranty service
Use Service & returns with your order number, purchase email and a description of the fault. We may ask for reasonable proof of purchase, the bike serial number and photos that help identify the issue. Keep invoices and repair records. A missing original box alone does not decide a defect claim.
Repair at your address or collection
After reviewing your claim and location, we confirm the available service route. This may be an appointment with a mobile technician or courier collection for workshop repair. A courier is not necessarily a repair technician. Service method, coverage, any charge and the appointment must be agreed before a visit; submitting the form does not schedule one.
Covered repairs and transport
For an approved warranty defect, the seller pays for covered parts, labor and any transport we require and arrange for the warranty service. Do not send a bike or battery without return instructions. If an issue falls outside the warranty, we explain the proposed work and any charge before you agree to it.
Your legal rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in these terms excludes mandatory consumer rights or states that implied warranties do not apply. The legal seller and contact details must be completed before paid orders open; the applicable terms will be available to read and retain before buying.