Privacy notice
How information is used when you browse, create an account, place an order or ask for support.
Draft store policies. Seller details and service coverage are being finalized. Live orders are not open.
Who is responsible
OUTWAY is the storefront brand. The legal operator, business address and privacy contact will be supplied in Contact & seller details before live purchasing opens. This notice describes the current store functions; unresolved operator and retention details are still part of the draft.
Information you provide
An account uses your email and a securely hashed password. Checkout records the contact, delivery and order details you submit. A service request stores your order reference, name, email, state, ZIP code, optional phone number and issue description. Chat stores the messages you send and the replies. Submit only information needed for your request.
Why we use it
We use this information to maintain your cart and account, process and support orders, review service or return requests, respond to questions, prevent abuse and keep necessary business records. Essential browser session cookies maintain cart and sign-in continuity. Security controls may use request and IP-related information to limit abusive traffic.
Payments and service providers
When enabled, Stripe handles payment details through its checkout. The store stores payment and order references, not card entry fields. Hosting and database providers process store data to operate the service. Delivery and repair partners receive information needed for an agreed shipment or service appointment when those services are arranged.
Shopping chat and OpenRouter
The shopping chat is automated. When connected, your message, recent conversation context and relevant product and policy information are sent through OpenRouter to the selected model provider to generate a reply. Private order records are not automatically added to that context. Information you type in the chat is still part of your message, so do not include passwords, card details or unnecessary personal information.
Retention and conversation reset
Order, account, security and support records are kept according to their purpose and applicable recordkeeping duties. Exact retention periods are awaiting operator confirmation. Starting a new chat changes the active conversation; it does not promise immediate deletion of previous messages. A new conversation also does not reset abuse-prevention limits.
Your requests
You may request access, correction or deletion through Service & returns by choosing Privacy request. We may need to verify your identity and keep information required to fulfil an order, resolve a dispute or meet a legal duty. Available rights and response periods depend on the applicable law. Do not send identity documents or payment details through the shopping chat.
Advertising, transfers and updates
The current store implementation has no advertising-pixel or marketing-signup flow. Service providers may process information outside your state or country. We do not claim that every provider stores data only in the United States. If the data practices change, this notice will be updated to describe them.